News and Updates from FWA
Since the 1990s, there has been a continued focus on developing client relationships, as the market becomes more competitive, and indeed we are finding ourselves in competition with technology itself. Since then we have found ourselves in an ongoing impossible race with technology.
Technology is taking over every industry, this affects the legal industry with legal work moving online and clients now able to source answers to their questions or legal queries themselves. We must utilise technology to help solve problems and not work against it. Yet Lawyers must ensure they add value to their Firms/services that cannot be found from technology, this will ensure clients do not remove Legal services completely from the legal process and they are ultimately not replaced in their Firm by technology.
Firms must understand the importance of client retention and the meaning of “customer life time value”, this is an area in which firms can beat technology. Promising a service and delivering on the promise will ultimately promote a higher-level of client care that will make lawyers of the future stand out. This will guarantee Firms continue to be the first port of call instead of a basic internet search.
You must make your advice different from that provided by an online (impersonal) service and to ensure you are seen as a front runner in the industry.
This week is Men’s Health Week and we aim to raise awareness of preventable health problems that disproportionately affect men and encourage them to tackle their issues. We support The Men’s Health Forum (https://www.mhwshow.co.uk/mens-health-week-2020-mental-health/) #MensHealthAndTheInternet campaign and have detailed useful tips below on better ways to manage your technology. Take regular breaks from your smartphone each […]
With this week officially been National Work Life Week, we thought we would share some of the ways FWA supports its employees in having a positive work/life balance. With half of our employees having young families FWA realises the importance of a successful work/life balance and how it effects employee morale and performance. We spoke […]
As we reflect on the past two years, we have all adapted our working and social lives in unimaginable ways. Workplaces, as well as society have had to act fast and be open to change. We have seen great strength in all our clients and candidates who continue to show resilience, innovation and collaboration. Frasia […]